Welcome to Brandz Collage's return policy page. Our goal is to provide our customers with high-quality products and services. This policy outlines our return policy and procedures.

Returns and Exchanges

We accept returns and exchanges within 30 days of purchase. If you are not satisfied with your purchase, you may return it for a refund or exchange. To initiate a return or exchange, please contact us at [email protected] with your order number and a detailed description of the issue.

Return and Exchange Process

Once we receive your return request, our support team will provide you with instructions on how to return the item. You will be responsible for shipping the item back to us. Once we receive the item, we will inspect it to ensure that it is in its original condition. If the item is in its original condition, we will process your refund or exchange within 5 business days.

Mistakes and Defective Products

If we made a mistake and sent you the wrong item or the item is defective, we will cover the shipping costs for the return and replacement. Please contact us at [email protected] with your order number and a detailed description of the issue.

Shipping Costs

If you are returning an item due to a change of mind or an issue that is not our mistake or due to a defective product, you will be responsible for the shipping costs. If you are exchanging an item due to a change of mind or an issue that is not our mistake or due to a defective product, you will be responsible for the shipping costs for both the return and the replacement.

Refunds

We will issue a refund to the original payment method used for the purchase within 5 business days of receiving the returned item. Please note that it may take several business days for the refund to appear on your statement depending on your bank or credit card company.

If you have any questions or concerns about our return policy, please contact us at [email protected].