Welcome to Brandz Collage's support policy page. Our goal is to provide our customers with the best possible customer support experience. This policy outlines the support we provide and how we handle support requests.

Support Channels

We offer customer support via email at [email protected]. Our support team is available Monday to Friday from 9am to 5pm EST. We strive to respond to all support requests within 24 hours.

Support Scope

Our support team can assist you with any issues related to our products or services. This includes, but is not limited to, questions about product features, product usage, order status, and account issues. Our support team cannot provide assistance with issues related to third-party products or services.

Support Process

To request support, please email us at [email protected] with a detailed description of your issue. Please include any relevant screenshots or error messages. Our support team will review your request and provide assistance as soon as possible.

Escalation Process

If you are not satisfied with the support provided by our support team, you may escalate your issue to our customer service team by emailing [email protected]. Our customer service team will review your issue and work with you to resolve it.

Support Limitations

Our support team cannot guarantee resolution for all support requests. Some issues may require further investigation or may be outside of our support scope. In these cases, we will do our best to provide guidance and suggest alternative solutions.

Product Updates and Maintenance

We regularly update our products to fix bugs, add new features, and improve performance. We may also perform maintenance on our website or services. During these updates or maintenance periods, some features may be temporarily unavailable. We will do our best to minimize any disruption and communicate any known issues to our customers.

If you have any questions or concerns about our support policy, please contact us at [email protected].